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Best Practices

We work with established service management best practices


 

Our processes are fulfilled quickly and efficiently, in accordance with ISO 9000 quality management standards, ISO 20000 IT management practices and IT service management policies developed by Office for Government Commerce through the Best Practices Guide practices of Information Technology Infrastructure Lybrary (ITIL®). The IT team dominates the most diverse technological resources, such as PMBok, HDI, ITIL®, COBIT, among others, and can face any type of situation in the IT environment.

PMBok

A management knowledge base that describes processes and subprocesses of IT project management.

ITIL

Process management model, based on the library of best practices and guidance of IT procedures. ITIL® is a registered trademark of AXELOS Limited

COBIT

A guide that brings together a series of controls, criteria, features and processes to be monitored in a business IT environment.

PROBARE

Ethics and Maturity - Promote the continuous improvement of companies in the Customer Relationship and Consumer sector.

ISO 9001

Standardization of quality management in processes and services.

ISO 20000

First standard of quality and standardization focused solely on the Information Technology sector.

ISO 27000

Standard and the International benchmark for the management of Information Security, as well as ISO 9001 is the International benchmark for quality management certification.

HDI

HDI Certification based on open standards, internationally recognized, developed by committees formed by leading companies, help desk experts and customer support.

Credibility, Excellence and Value


Central IT: more than ten years of success


Services

Cloud Services

Mult-Cloud Strategy and Migration

Mobile Services

Cissa – Virtual Assistant

IT Infrastructure

Service Desk

ITaaS

Advanced IT Monitoring (NOC 2.0)

IT and ITSM

Smart Services for Process and Business Optimization

Analytical Intelligence, Big Data and AI

Governança da Informação e Documentação

Customer Experience Transformation

Advanced Business Monitoring (NOC 3.0)

Business Process Services

Our Customers

  • SEADSEAD
  • MPOGMPOG
  • MDSMDS
  • MIMI
  • MCTICMCTIC
  • INTOINTO
  • INTINT
  • JardimJardim
  • EletroEletro
  • CETEMCETEM
  • Receita FederalReceita Federal
  • DNITDNIT
  • TCUTCU
  • ANACANAC
  • FUNARTFUNART
  • GOV de PernambucoGOV de Pernambuco
  • Biblioteca NacionalBiblioteca Nacional
  • AEBAEB
  • INPEINPE
  • ANTTANTT
  • VALECVALEC
  • CODEVASFCODEVASF
  • DER_DFDER_DF
  • PREVICPREVIC
  • STFSTF
  • ATIATI
  • ENAPENAP
  • PGFNPGFN
  • DATASUSDATASUS
  • ICMBIOICMBIO
  • SEFAZSEFAZ
  • STJSTJ
  • Prefeitura de São PauloPrefeitura de São Paulo
  • Polícia FederalPolícia Federal
  • Governo do Mato GrossoGoverno do Mato Grosso
  • CNACNA
  • ABDIABDI
  • UNBUNB
  • EBSERHEBSERH
  • MP Santa CatarinaMP Santa Catarina
  • SESISESI
  • ANAANA